*No refunds for online downloads. No refunds for hard copy items.

*Downloads need to be saved on a working device as there is an expiry date provided on limit of downloads and date of expiry. No exceptions will be made. Faulty devices that waste downloads are not our responsibility.

*It is the customers job to check shipping rates at purchase prior to making payment.

*Shipping times may vary due to the rotating Canada Post strike. Please contact us if you have questions about shipment arrival as no notifications are provided and online information may not be updated even though your item has been shipped.